Reception Manager/ Front Office Manager (m/f/d)

The PLAZA Hotelgroup, with over 65 locations in Germany and abroad, is one of the largest hotel chains in the country. Our hotel chain offers a diverse portfolio, ranging from German hotspots like Berlin, Hamburg, and Frankfurt to attractive smaller towns like Schwerin and Mühldorf am Inn, and on to European metropolises such as The Hague, Graz, and Vienna.

With us, you can develop your career in a positive work environment. Regular, respectful communication with management and colleagues is very important to us. Integrate sustainability into your job and finally find a position with fair pay and a pleasant work-life balance.

With us, you'll experience:

• Employment with the #1 most popular employer in the hospitality, hotel, leisure, and tourism sector
• A friendly and open-minded team in a family-like atmosphere with flat hierarchies
• Good and fair employment conditions
• Flexible working hours
• Holiday pay and annual Christmas bonuses
• Company pension scheme and employee savings plan (BAV starting in the 4th month of employment)
• Personal PLAZA employee credit card for tax-free bonus payments
• Various opportunities to participate in health promotion programs
• Opportunity to work at other exciting company locations as part of an exchange program
• Attractive employee, family, and friends discounts for overnight stays and breakfast at all PLAZA Hotelgroup hotels
• Employee referral bonus

What else do we offer:

• Regular Employee events

• Personal development alongside our company's growth

• Numerous career and advancement opportunities

• Diverse training programs

• Training and development opportunities within the Plaza Hotelgroup and the Best Western network

• Individual employee support

• Regular feedback sessions with your department head

• Corporate benefits

• A rapidly expanding corporation

• A job in the world's leading hotel group with excellent career prospects

And much more!

• A job in the world's leading hotel group with excellent career prospects ### Your Responsibilities:

• Leading and motivating the entire reception team – you can build YOUR TEAM

• Staff scheduling, onboarding, and training

• Ensuring smooth workflows and creating work schedules

• Checking and processing commission invoices

• Monitoring cancellation lists

• Preparing accounts payable and processing bank statements

• Regular use of word processing and hotel software

• Serving as the central point of contact for all guest requests and inquiries

• Handling guest feedback professionally and resolving minor issues

• Performing daily and monthly closing procedures for the department

• Collaborating with colleagues in Reservations and Revenue

• Assisting at reception and performing administrative tasks in the back office

We're a great fit if you have the following:

• An open, communicative, and friendly personality
• Training as a hotel specialist and initial experience in staff management and motivation
• Enjoyment of interacting with people – you are approachable, engaging, and remain friendly even under pressure Resilient
• A strong service orientation that sets you apart
• Willingness to take on responsibility in a young and dynamic team, as well as to continuously contribute to improvements and advance your expertise
• Flexibility, team spirit, and a professional appearance are a given for you
• Fluency in German and English, both written and spoken, is required
• Skillful and confident interaction with guests and companies
• Team spirit and initiative

Still hesitant to apply because you think you only meet some of the requirements? Your charisma and work ethic are crucial; you'll learn the rest from our competent and experienced colleagues!

Have we piqued your interest?

Then we look forward to receiving your application, including your salary expectations and earliest possible start date.