Reception Manager/ Front Office Manager (m/f/d) in Berlin Kurfürstendamm

The PLAZA Hotelgroup, with over 65 locations in Germany and abroad, is one of the largest hotel chains in the country. Our hotel chain offers a diverse portfolio, ranging from German hotspots like Berlin, Hamburg, and Frankfurt to attractive smaller towns like Schwerin and Mühldorf am Inn, and on to European metropolises such as The Hague, Graz, and Vienna.

With us, you can develop your career in a positive work environment. Regular, respectful communication with management and colleagues is very important to us. Integrate sustainability into your job and finally find a position with fair pay and a good work-life balance.

With us, you'll experience:

• Employment with the number one most popular employer in the hospitality, hotel, leisure, and tourism sector
• A friendly and open-minded team in a family-like atmosphere with flat hierarchies
• Good and fair employment conditions
• Flexible working hours
• Holiday pay and annual Christmas bonuses
• Company pension plan and employee savings scheme (starting in the 4th month of employment)
• Personal PLAZA employee credit card for tax-free bonus payments
• Various health promotion programs
• Opportunity to work at other exciting company locations through an exchange program
• Attractive employee, family, and friends discounts for overnight stays and breakfast at all PLAZA Hotelgroup hotels
• Employee referral bonus

We also offer:

• Regular employee events

• Personal development opportunities With the growth of our company

• Numerous career and advancement opportunities

• Diverse training programs

• Training and development opportunities within the Plaza Hotelgroup and the Best Western network

• Individual employee support

• Regular feedback sessions with your department head

• Corporate benefits

• A rapidly expanding corporation

• A job in the world's leading hotel group with excellent career prospects

And much more!

• A job in the world's leading hotel group with excellent career prospects ### Your Responsibilities:

• Leading and motivating the entire reception team – you can build YOUR TEAM from the ground up

• Responsibility for market positioning and marketing (developing target groups, negotiating with tourism and MICE distribution partners)

• Further development of yield and revenue management

• Strategic, operational, and results-oriented management of the hotel, including achieving revenue targets and adhering to the cost budget

• Checking and processing commission invoices

• Monitoring cancellation lists

• Preparatory accounts payable and processing bank statements

• Developing and implementing a sustainable quality management system

• Regular use of word processing and hotel software

• Employee development and retention, recruitment

• Staff scheduling, onboarding, and training

• Ensuring smooth workflows and creating work schedules

• Securing and increasing customer and guest satisfaction

• Central point of contact for all guest requests and inquiries

• Professional handling of guest feedback and resolving minor issues

• Conducting daily and Monthly closing of the department

• Collaboration with colleagues from Reservations and Revenue

• Assistance at reception and administrative tasks in the back office

We're a good fit if you have the following:

• An open, communicative, and friendly personality
• Training as a hotel specialist and initial experience in staff management and motivation
• Enjoyment in interacting with people – you are approachable, engaging, and remain friendly and resilient even under pressure
• A strong service orientation that sets you apart
• Willingness to take on responsibility in a young and new team, as well as to continuously contribute to improvements and improvements
• Flexibility, team spirit, and a professional appearance are a given for you
• Fluency in German and English, both written and spoken, is required
• Skill and a confident manner when interacting with guests and companies
• Team spirit and initiative

Are you still hesitant to apply because you think you only meet some of the requirements? Your charisma and work ethic are crucial; you'll learn the rest from our competent and experienced colleagues!

Have we sparked your interest?

Then we look forward to receiving your application, including your salary expectations and earliest possible start date.